The population often sends suggestions and complaints to the pages of the Analytical Expertise Center on social networks. When researching to answer people’s concerns, it became clear that most of the questions and complaints are related to the ineffectiveness of medicines purchased from pharmacies. Therefore, we clarified the public’s questions about these issues with Shahla Valizadeh, an employee of the Department of Registration-Expertise of Food Supplements with Biological Activity and Medical Devices of the Analytical Expertise Center.