Quality Policy

As the national regulatory authority for the pharmaceutical sector in the Republic of Azerbaijan, the primary objective of the “Analytical Expertise Center” (a public legal entity) is to ensure that the population has access to high-quality, effective, and safe medicines and medical products. In its operations, the Center is guided by the requirements of relevant national and international regulatory acts, as well as the directions established by this Quality Policy.

The Center bases its activities on the following principles:

Ensuring customer satisfaction;

Complying with the requirements of relevant national and international regulatory acts and standards;

Conducting operations in a transparent and impartial manner, in accordance with applicable quality standards;

Continuously aligning the level of services provided with relevant standards and seeking further improvement;

Constantly improving working conditions and the work environment;

Ensuring that employees adhere to codes of ethical conduct;

Creating opportunities for the personal and professional development of staff;

Taking into account the needs and requirements of stakeholders—within the framework of the law—when organizing its activities. To continuously monitor the alignment of operations with relevant standards and enhance efficiency;

To identify and eliminate existing shortcomings and non-conformities in a timely manner;

To strengthen communication and improve its effectiveness both among the Center’s structural units and with stakeholders.

The objectives for the Center’s Quality Management System (QMS) are as follows:

To structure activities related to products and services in accordance with the QMS;

To ensure and increase customer satisfaction;

To determine the necessary resources;

To strengthen and improve cooperation with stakeholders;

To continuously develop the Center’s QMS.